Toujik Returns & Refund Policy
Effective Date: 

Contact Information

  • Store Name: Toujik

  • Email: Contact@toujik.rebootek.com

  • Phone: +1 (251) 263-0790

  • Address: 5217 Greenholt Crossroad, South Dashawnton, Oklahoma 13284, United States

  • Website: toujik.rebootek.com

Return Eligibility

To be eligible for a return, items must meet the following criteria:

  • Unused and Unworn: Items must be in their original, unused, and undamaged condition.

  • Original Packaging: Products must include all tags, labels, and original packaging (e.g., boxes, dust bags).

  • Proof of Purchase: A valid order number or receipt is required.

Non-Returnable Items:

  • Custom or personalized products.

  • Gift cards.

  • Perishable goods (e.g., food, flowers).

  • Intimate/personal care items (e.g., underwear, swimwear).

  • Items marked "Final Sale."

Timeframe for Returns

You have 60 days from the date of delivery to initiate a return. Returns received after this period will not be accepted.

Refund Method

  • Approved refunds will be issued to the original payment method within 5–10 business days after we receive and inspect your return.

  • If the original payment method is unavailable, refunds may be issued as store credit at our discretion.

Return Process

  1. Contact Us: Email Contact@toujik.rebootek.com or call +1 (251) 263-0790 within 60 days of delivery to request a Return Authorization (RA) number.

  2. Pack Securely: Include the RA number on your return package. Ship items in their original packaging.

  3. Ship Returns To:

     
    Copy
    Toujik Returns  
5217 Greenholt Crossroad  
South Dashawnton, Oklahoma 13284  
United States

  4. Tracking Required: Use a trackable shipping method. We are not responsible for lost returns.

Restocking Fees

  • A 15% restocking fee may apply if items are returned used, damaged, or without original packaging.

  • No fees apply for returns in resalable condition.

Non-Refundable Items

The following items are not eligible for refunds or returns:

  • Custom/personalized products.

  • Gift cards.

  • Perishable goods.

  • Intimate/personal care items.

  • Final sale items.

Exchange Policy

  • Exchanges are available for defective, damaged, or incorrect items.

  • To request an exchange, contact us within 60 days of delivery. Exchanges are subject to product availability.

Return Shipping Costs

  • Customer Responsibility: You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).

  • Prepaid Label: If the return is our fault, we will email a prepaid return shipping label.

Additional Notes

  • Refunds exclude original shipping fees (unless the return is due to our error).

  • This policy does not affect your statutory rights under U.S. consumer laws.

Thank you for shopping with Toujik!
Questions? Contact us at Contact@toujik.rebootek.com or +1 (251) 263-0790.